Privacy Policy

1. Information We Collect

SwiftLogistics collects information you voluntarily provide:

• Personal information (name, email, phone number, address)
• Business information (company name, registration details, tax ID)
• Identification documents (passport, driver's license)
• Payment information (card details, bank account, transaction history)
• Shipping details (origin, destination, package contents)

We also collect technical information including IP address, browser type, device information, and usage patterns through cookies and analytics tools.

2. How We Use Your Information

Your information is used to:

• Process and fulfill shipment requests
• Provide real-time tracking and notifications
• Verify identity and prevent fraud
• Send service updates and promotional communications
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Resolve disputes and handle customer support

3. Data Security

SwiftLogistics implements enterprise-grade security measures including:

• End-to-end encryption for sensitive data
• Regular security audits and penetration testing
• Secure servers with multi-factor authentication
• Compliance with ISO 27001 and international standards
• Limited access to personal information

While we employ robust security measures, no method is completely foolproof. You acknowledge the inherent security risks of online transactions.

4. Information Sharing

We do not sell or rent your personal information. We may share information with:

• Trusted delivery partners and logistics networks
• Customs and government authorities as required
• Payment processors and financial institutions
• Service providers under confidentiality agreements
• Legal authorities when required by law

All third parties are bound by strict confidentiality agreements and data protection standards.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability
• Lodge complaints with regulatory authorities

To exercise these rights, contact us at Team.swiftlogistics@gmail.com with your request details.

6. GDPR & Compliance

SwiftLogistics complies with the General Data Protection Regulation (GDPR) and other international privacy laws. We maintain transparent data processing practices and obtain explicit consent for data usage where required by law.

7. Cookies & Tracking

We use cookies to enhance user experience and analyze site performance. You can control cookie settings through your browser. Disabling cookies may limit certain website features.

8. Data Retention

We retain personal data only as long as necessary to provide services and comply with legal obligations. Retention periods vary by data type and regulatory requirements.

9. Policy Changes

We may update this Privacy Policy at any time. Significant changes will be communicated via email or prominent website notices. Continued use constitutes acceptance.

10. Contact Us

For privacy concerns, data requests, or complaints, contact us at Team.swiftlogistics@gmail.com or visit our Help Center.